What is Chorus.ai?
Chorus.ai, a part of ZoomInfo, is a cloud-based conversation intelligence platform designed to analyze sales calls, meetings, and emails using advanced artificial intelligence (AI) and machine learning techniques. The platform captures voice and video calls, automatically transcribes them, and uses AI to provide actionable insights to sales teams.
What does Chorus.ai Do?
- Recording: Chorus.ai integrates with popular communication platforms to automatically record audio and video calls.
- Transcription and Analysis: Calls are transcribed in real-time. The AI analyzes these transcriptions to identify key topics, questions, and engagement metrics.
- Insight Generation: The platform generates insights such as talk ratios, sentiment analysis, competitor mentions, and compliance risks. It also identifies successful sales tactics and areas for improvement.
- Feedback and Improvement: Sales leaders use these insights to provide targeted coaching, adapt strategies, and improve overall sales performance.
Who is Chorus.ai Designed to be Used By?
Chorus.ai is primarily designed for sales teams across various sectors, particularly in high-tech, SaaS, and enterprise-level companies. It caters to:
- Sales Representatives: To refine their sales techniques and better understand customer reactions and needs.
- Sales Managers: For coaching purposes and to oversee team performance metrics.
- Customer Success Teams: To ensure client satisfaction and compliance with service agreements.
- Marketing Teams: To glean insights on market reactions and refine messaging.
What are the Benefits of Chorus.ai and Meeting Recording?
Comprehensive Record Keeping
Recordings provide a reliable reference that can help teams verify details, ensure compliance, and maintain consistency across communications.
Enhanced Training and Coaching
The insights gained from meeting analytics help identify best practices and pinpoint areas needing improvement, making training more focused and effective.
Improved Sales Strategies
By analyzing customer interactions and feedback, sales teams can adjust their strategies in real-time, improving the likelihood of closing deals and building stronger customer relationships.
How Do I Record My Meetings With Chorus.ai?
Recording meetings with Chorus.ai is streamlined and designed to integrate seamlessly into your daily workflow, ensuring you capture every important customer interaction without any hassle. Here’s how to get started:
Step 1: Enable Chorus in Your Meetings
First, ensure that Chorus.ai is integrated with your calendar and email systems. Chorus uses these integrations to automatically detect and join upcoming sales meetings. Here’s how to enable it:
- Calendar Sync: Connect your Google or Microsoft Calendar with Chorus by going to Settings > Personal Settings > Link Calendar. This will allow Chorus to see upcoming meetings and join them.
- Meeting Setup: When scheduling meetings, ensure they include a conferencing link (e.g., Zoom, GoToMeeting) and are set up at least 10 minutes in advance to allow Chorus to join effectively.
Step 2: Starting the Recording
- Automatic Recording: By default, Chorus is set to automatically record meetings that meet the predefined criteria (external participants, included conferencing link, etc.). You can verify and toggle the recording settings for specific meetings directly from your Chorus dashboard under the upcoming meetings section.
- Manual Adjustment: For ad hoc or internal meetings where you want Chorus to record, you can manually add Chorus to the call. Simply go to Chorus Recording Page and input the meeting link, or use the ‘Add Chorus to a Live Call’ button on your Chorus home page.
Step 3: Accessing and Managing Your Recordings
After your meeting ends, the recording will be available on the Chorus platform:
- Review and Analysis: Navigate to the ‘Recordings’ section in Chorus to find your meeting. It will be tagged as “processing” initially, which typically takes half the duration of the call to complete.
- Share and Collaborate: Once processed, share the recording link with teammates or stakeholders directly from Chorus. You can also comment, tag key moments, and leave feedback within the platform to enhance collaborative review.
Why is My Chorus.ai Recording Unavailable?
If your Chorus recording is unavailable or not functioning as expected, consider the following troubleshooting tips:
- Check Permissions: Ensure that all necessary permissions are granted in Chorus and your conferencing tools.
- Verify Integration Health: Confirm that the integrations with your email and calendar are active and functioning correctly. Any disconnections or errors can be resolved by re-establishing these integrations in the Chorus settings.
- Subscription Plan: Some features, including certain recording capabilities, might be restricted to higher-tier plans.
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