Claap for Customer Success teams

Improve satisfaction, retention, and expansion at scale.
Leverage customer feedback, AI-driven insights, and coaching advice to amplify your success strategy.

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Trusted by 1,000+ high-growth companies to drive sales excellence

How it works?

Unable to track feedback across interactions? Want a systematic approach to CSM coaching and a better cross-team collaboration that delivers a tailored customer experience and drives retention?

Capture Key insights

Automatically track sentiment, feature requests, and recurring issues. Claap analyzes all conversations across onboarding, QBRs, and support calls to identify patterns that impact activation and retention.

Drive Proactive Success

Unify customer experience across CS, Product, and Support teams by creating a single source of truth for customer feedback. Build playbooks and deliver consistent value based on actual customer needs.

Scale Team Performance

Automate CSM coaching and onboarding with a video library of best practices and customer interactions. Identify winning conversation patterns and help new members deliver value from day one.

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4 reasons Customer success teams love us

Drive Renewals and Expansion

- Transform customer feedback into actionable growth strategies.

- Ensure maximum satisfaction by gathering all key insights in one place, enabling highly personalized relationships and discussions.

- Automatically capture upsell opportunities and seamlessly integrate them into your CRM.

Prevent Churn Before It Happens

- Identify early warning signs and address issues before customers go silent.

- With 97% of churning customers subtly voicing concerns, Claap provides the visibility needed to proactively resolve problems.

- Rely on an always up-to-date playbook and insights from top calls to tackle objections, features requests, and competitors mentions.

Build Knowledge, Onboard 2x faster

- Create training sessions with CS key materials or regroup in one playlist your team's best calls with real customers.

- New CSMs quickly become experts, delivering consistent experiences from day one without extensive shadowing.

- Assess each CS calls with personalized coaching advice based on your playbook.

Align Teams to provide value to customers

- Break down silos between CS, Product, Marketing & Support.

- Share customer insights instantly to ensure every team is working from the same customer truth.

- Transform scattered insights into coordinated action plans to maximize satisfaction and ACV.

Claap? It's sick.

James Gibson

General Manager

We managed to cut 20% of our meetings with Claap. It’s been instrumental to balance efficient meetings for creative review and culture with recorded videos for overall efficiency, async working across time zones, collaboration, and a record of agreements.

Barbara Bergeaud

COO

I think it was really a game changer. Everything is easier and you waste less time. The workload after a call where you need to prepare things and think through what you have to do was divided in two.

Alejandro Salinas

Sr Account Executive

I've managed to shorten my sales cycle because I replace 30-minute meetings with prospects with three five-minute videos. I've literally seen ten days just fall off of that process and allow me to go quicker.

Customer Verbatims

Share customer feedback to align targeted actions and messages across teams.

Market Intelligence Hub

Track emerging competitors or feature requests. See how your top performers rise to the challenge—so you can replicate their success.

Tailored Relationships

Refine your success strategy with historical customer insights and AI-powered coaching advice to ensure your calls always hit the mark.

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Compelling Testimonials

Easily extract customer stories from your calls to build impactful case studies.

WHy Customer Success teams choose Claap?

Boost customer satisfaction and drive retention effectively

1. Turn AI-driven insights into renewals. Analyze customer conversations in seconds, uncover needs, and proactively drive retention.

2. Share customer intelligence. Deliver curated insights to align key stakeholders.

3. Train and coach smarter. Generate training contents from top calls, accelerate onboarding, and turn reps into all-stars with powerful AI-driven coaching after every call.

Build Relationships, Drive Expansion - Not Just Notes

1. Deepen customer connections. Access full history and key insights to personalize every touchpoint.

2. Amplify the voice of the customer. Instantly share insights across teams to drive alignment.

3. Craft follow-ups that get replies. Auto-generate emails with key takeaways to keep momentum and close deals faster.

4. Save 30 minutes per call with AI assistants. Automate meeting summaries and CRM entries so you can focus on listening and selling.