What is a Gong Recording?
A Gong Recording is the capture of audio and video from sales calls made through web conferencing or phone systems, using Gong's platform. This feature automatically records conversations, which are then analyzed by AI to provide insights and actionable data.
What are the Benefits of Downloading Your Gong Recording?
Downloading your Gong recordings allows you to:
- Access Offline: Review and share calls without needing internet access.
- Enhanced Privacy Control: Manage and store sensitive data securely within your organization.
- Data Backup: Keep a personal or company-wide archive of important discussions.
- Content Review and Training: Use recordings for in-depth training sessions or performance reviews outside of Gong.
Who Should Download Their Gong Calls?
Downloading Gong calls is beneficial for:
- Sales Managers: To conduct detailed reviews and coaching offline.
- Sales Representatives: To self-review and improve their sales tactics.
- Training Coordinators: To utilize recordings for training new hires or continuous professional development.
How Do I Use Download Gong Recordings?
To download Gong recordings, follow these steps:
Step 1: Access the Call
Navigate to the call page within Gong where the recording is stored.
Step 2: Choose Download Option
Click on the download icon, typically located in the top right corner of the call page.
Step 3: Confirm the Download
Acknowledge any warnings about data protection regulations, confirming that you will handle the data responsibly.
Step 4: Save the File
Select whether to download the call as an audio or video file, and save it to your desired location.
Why isn’t My Gong Recording Downloading?
If you are unable to download a Gong recording, it could be due to:
- Permissions: Check if your user profile has the necessary permissions to download recordings.
- Technical Issues: Ensure there are no glitches with the Gong platform or your internet connection.
- Administrative Restrictions: Some organizations may restrict downloading to protect sensitive information.
Can I Download My Gong Recording with the API?
Yes, you can download your Gong recordings using the API. This method is particularly useful for downloading multiple recordings efficiently. To use the API for downloads, you would typically need to:
- Use the endpoint https://api.gong.io/v2/calls/ to fetch call IDs.
- Execute API calls to retrieve and download recordings based on these IDs.
This approach is recommended for users with technical expertise or those managing large volumes of data, such as transitioning off Gong or integrating recordings into another database.
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