Gong Dialer: Comprehensive Guide and Use Cases of the Feature
What is the Gong Dialer?
The Gong Dialer is a calling solution integrated into the Gong platform, allowing teams to make outbound calls directly from the web application. It provides the same level of call recording, analytics, and insights as other Gong features, making it a powerful tool for sales teams.
What are the Benefits of the Gong Dialer?
The Gong Dialer offers several key benefits:
- Comprehensive Analytics: Every call made with the dialer receives the same in-depth analysis as other recorded calls in Gong.
- Business Numbers: Teams can use assigned business numbers to maintain a consistent, professional presence.
- CRM Integration: Easily syncs with your CRM for seamless lead tracking and opportunity management.
- Compliance and Consent: Supports consent protocols and can block automatic recording for specific area codes.
Who is the Gong Dialer For?
The Gong Dialer is designed for sales and business development professionals, particularly those who regularly conduct outbound prospecting or manage multiple client relationships. Tech admins can set up and provision the dialer for teams or individual members.
How Do I Use the Gong Dialer?
To start using the Gong Dialer, follow these steps:
Step 1: Enable the Web Dialer
Tech admins should go to the Company Settings menu and enable Gong Connect via individual team member settings or team provisioning.
Step 2: Get Business Numbers
Under Data Capture settings, access the Gong Connect page to provision business numbers for different regions. These numbers can then be assigned to individual team members or shared across the entire team.
Step 3: Assign Numbers
Assign specific business numbers to team members if needed. Once assigned, only the designated team member can use that number for outbound calls.
Why isn’t the Gong Dialer Working?
If the Gong Dialer isn't functioning properly, consider these potential issues:
- Setup Issues: Verify that Gong Connect is enabled in Company Settings.
- Provisioning Problems: Ensure business numbers are properly provisioned and assigned.
- Permission Limitations: Confirm that the correct permissions are in place for accessing the dialer.
Looking for a Gong Alternative? Check out Claap!
Claap is the best Gong alternative in 2025, Claap offers also dialers, meeting recordings & screen recordings features but also other powerful features like AI summaries, automatic tasks via AI Sales Agents (CRM updates, follow-up emails, objections synthesis), speaker and deal insights, sales coaching, and more.
Plus, Claap is way more affordable than Gong. Gong's pricing was detailed for you to compare Gong vs Claap and help you make an informed decision for your sales team's dialers and call recordings needs.
Claap supercharges your sales meetings, helping you close more deals and foster better collaboration within your company. Key features include:
- Meeting recordings with audio and video transcriptions;
- AI-generated notes, summaries & follow-up emails according to a desired template;
- All-in-one video platform to store your sales videos, onboard, coach & collaborate with your teams;
- Turn customer calls into insights: competitors insights, objections, features requests
- Screen and webcam recording.
- Automated CRM field enrichment for seamless data entry.
- Coaching based on MEDDIC, SPIN, BANT, SPICED, or any other preferred framework.
Claap is more than just a conversation intelligence solution—it’s also a revenue intelligence platform that transforms your customer calls and meetings into actionable insights and revenue opportunities.
Ready to empower your sales team? Get a personalized demo of Claap! Join leading companies like Qonto, Revolut, 360Learning, and OpenClassrooms that have already selected Claap over Gong.
