What is Chorus.ai?
Chorus.ai is a conversation intelligence platform designed to capture, analyze, and derive insights from interactions within sales calls. By leveraging advanced AI, Chorus.ai provides a deeper understanding of dialogue dynamics to improve sales strategies and outcomes.
What are the Benefits of Using Chorus.ai for Call Recording?
Using Chorus.ai for call recording offers a multitude of benefits that can transform the way sales teams operate and interact:
Actionable Insights
Chorus.ai analyzes call recordings to provide actionable insights, identifying patterns, key topics, and moments that matter most during customer interactions. This enables teams to refine their approach and focus on what truly drives conversions.
Better Closing Rate
With enhanced visibility into each customer conversation, sales teams can optimize their closing strategies based on real data from their interactions. Chorus.ai helps identify successful tactics and areas for improvement, directly contributing to an improved closing rate.
Automated CRM Administration
Chorus.ai streamlines CRM workflows by automatically transcribing and logging call details into your CRM system. This reduces manual data entry, ensures accuracy, and saves valuable time that can be spent on selling rather than administrative tasks.
How Do I Record Calls With Chorus.ai?
Recording meetings with Chorus.ai is streamlined and designed to integrate seamlessly into your daily workflow, ensuring you capture every important customer interaction without any hassle. Here’s how to get started:
Step 1: Enable Chorus in Your Meetings
First, ensure that Chorus.ai is integrated with your calendar and email systems. Chorus uses these integrations to automatically detect and join upcoming sales meetings. Here’s how to enable it:
- Calendar Sync: Connect your Google or Microsoft Calendar with Chorus by going to Settings > Personal Settings > Link Calendar. This will allow Chorus to see upcoming meetings and join them.
- Meeting Setup: When scheduling meetings, ensure they include a conferencing link (e.g., Zoom, GoToMeeting) and are set up at least 10 minutes in advance to allow Chorus to join effectively.
Step 2: Starting the Recording
- Automatic Recording: By default, Chorus is set to automatically record meetings that meet the predefined criteria (external participants, included conferencing link, etc.). You can verify and toggle the recording settings for specific meetings directly from your Chorus dashboard under the upcoming meetings section.
- Manual Adjustment: For ad hoc or internal meetings where you want Chorus to record, you can manually add Chorus to the call. Simply go to Chorus Recording Page and input the meeting link, or use the ‘Add Chorus to a Live Call’ button on your Chorus home page.
Step 3: Accessing and Managing Your Recordings
After your meeting ends, the recording will be available on the Chorus platform:
- Review and Analysis: Navigate to the ‘Recordings’ section in Chorus to find your meeting. It will be tagged as “processing” initially, which typically takes half the duration of the call to complete.
- Share and Collaborate: Once processed, share the recording link with teammates or stakeholders directly from Chorus. You can also comment, tag key moments, and leave feedback within the platform to enhance collaborative review.
Does Chorus.ai Integrate with Google Meet?
Yes, Chorus.ai integrates seamlessly with Google Meet. This integration allows Chorus.ai to join meetings hosted on Google Meet as a participant, where it records, transcribes, and analyzes the conversation just as it does with other conferencing tools. This ensures that regardless of the platform your team uses for customer interactions, Chorus.ai can provide consistent and valuable insights.
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