What is Chorus.ai?
Chorus.ai is a cutting-edge conversation intelligence platform designed to analyze and optimize customer interactions for sales teams. It leverages advanced AI to transcribe, analyze, and provide actionable insights from sales calls and meetings.
Which Conferencing Tools does Chorus.ai integrate with?
Chorus.ai supports integration with a wide range of conferencing tools, enhancing its versatility and effectiveness across various platforms:
- 3CLogic
- 8x8
- Amazon Chime
- Avaya
- BlueJeans
- Cisco WebEx (may require customization)
- Clearslide
- Demodesk
- Dialpad
- Go-To-Meeting
- Google Meet
- HighFive
- Join.me
- Microsoft Teams
- RingCentral Meetings
- RingCentral Video
- UberConference
- Vonage
- Zoom
How To Connect Chorus.ai to the Zoom Integration
Integrating Chorus.ai with Zoom involves several key steps to ensure seamless operation and compliance with recording regulations:
Step 1: Verify Permissions
Ensure you have both Chorus admin permissions and Zoom Owner permissions. These are required to access and modify necessary settings.
Step 2: Enable Cloud Recording in Zoom
Log into your Zoom Account, navigate to Settings, and ensure Cloud Recording is turned ON. Set recordings to auto-delete after seven days to manage storage.
Step 3: Configure Notifications and Consents
Activate Multiple notifications for phone users and enable the recording disclaimer in Zoom settings to capture explicit consent, a requirement under GDPR.
Step 4: Enable Custom Live Streaming
Go to the Meeting tab, select Advanced, and turn on Allow live streaming of meetings. This setting is crucial for integrating with Chorus.ai’s recording capabilities.
Step 5: Install Chorus.ai from Zoom Marketplace
Search for Chorus.ai in the Zoom Marketplace, toggle on Approve app, choose the users permitted to use the app, and then click Save.
Step 6: Connect Chorus.ai to Zoom
After approval, click Allow to be redirected to Chorus's Integration settings. Follow the on-screen instructions to complete the integration under Native Zoom Integration.
Step 7: Choose Your Recording Method
In Chorus, select your preferred recording method:
- Streaming: Allows for real-time streaming with fast processing.
- Zoom Post Call Download: Suitable for those who prefer to avoid live streaming notifications.
- Chorus' Notetaker Recording Bot: Ideal for non-Zoom users (available only on the Enterprise package).
Get Chorus.ai’s COMPLETE Zoom integration guide here.
Why isn't Chorus.ai Integrating with Zoom?
If you encounter issues with the Chorus.ai and Zoom integration, check the following:
- Ensure that all prerequisites are met, including proper permissions and settings.
- Verify that Chorus.ai is correctly installed and approved in the Zoom Marketplace.
- Confirm that all required settings in both Zoom and Chorus.ai are correctly configured and enabled.
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